Frequently Asked Questions

Please bring your referral for physical therapy, health insurance card(s), driver’s license, a method of payment, and any paperwork you may have filled out in advance of your appointment. If you are a minor, please bring a parent/legal guardian with you to your first appointment or make sure they have filled out all necessary paperwork in advance – otherwise we cannot see you. If it is a Worker’s Compensation case, please try to provide your claim number and case manager contact information.

In general, please wear or bring loose-fitting comfortable attire (T-shirts, shorts, athletic shoes, etc.) to allow for evaluation and movement. If you forget to wear the suggested attire, cloth gowns are available for patients with shoulder, neck, or back injuries. Patients with hip, knee, ankle, or foot injuries should wear shorts or loose-fitting pants to allow proper exposure. Female patients with shoulder dysfunction should wear a tank top or a loose fitting short sleeved shirt to minimize the necessity for a gown while allowing adequate exposure of the shoulder. Please make sure the attire you wear to PT is appropriate. If you are coming in for an orthotic fitting, please wear or bring your most commonly worn, close-toed shoes. We cannot mold an insole to a flip-flop, slip-on, flats, heels, etc.

You should allow 60-90 minutes for your initial appointment, then 60 minutes on average for each subsequent appointment.

This is highly variable based on your diagnosis, the severity of your diagnosis, and what your physician has requested. You will occasionally be re-evaluated by your therapist and recommendations will be made to your physician regarding length of care.

Exacerbations (flare-ups) are not uncommon during the healing process. Be sure and keep open communication with your therapist so they can make informed decisions about your care and modify if needed. If you and your therapist decide that therapy may not be the answer, you could be referred back to your physician or to a specialist.

It is common for you to be prescribed a customized home exercise program to maintain and improve upon your therapy gains once you have finished an entire therapy episode.

Absolutely. Your physician may recommend a certain physical therapy clinic or provider to you and you should consider their opinion. However, ultimately, you have the final say in where you go.

Yes. For your first appointment only, it is acceptable to bring your spouse, a parent, a legal guardian, or a sibling along with you to help listen and ask relevant questions. For all subsequent appointments, we do ask that you come alone unless you require the assistance of a translator or caregiver. It is acceptable for one parent to accompany a minor to any appointment they choose.

As a courtesy, we will call your insurance company prior to your first appointment to determine your physical therapy coverage. We share this information with you, but we cannot guarantee its accuracy, so we encourage you to contact your insurance provider directly or refer to your benefit handbook to confirm any limitations or out of pocket costs. We accept Medicare and most private insurances.